PathClips provides customized digital image editing rather than physical goods. This policy explains how cancellations, revisions, duplicate charges, non-delivery concerns, and refund requests are handled, including payments processed through a third-party provider.
Scope of This Policy
This policy applies to payments for PathClips services. It should be read with our Terms & Conditions, Delivery Policy, and the confirmed quote or order details. Mandatory consumer rights remain unaffected.
Review-First Service Model
Many standard PathClips projects use a review-first, pay-after-approval workflow. This allows the client to inspect the result and request eligible corrections before final payment.
Some projects may require advance, milestone, or scheduled payment due to project size, urgency, ongoing production, or an agreed billing plan. The applicable payment arrangement will be stated in the quote, invoice, account agreement, or checkout.
Cancellation Before Delivery
- Before production starts: a prepaid project may be canceled for a full refund of the service amount, excluding any non-refundable third-party charge disclosed before purchase.
- After production starts: we may deduct the reasonable value of work already completed and refund the unperformed portion.
- After delivery or approval: cancellation is generally unavailable, but eligible quality or non-delivery concerns remain reviewable under this policy.
Revisions Before a Refund
If delivered work materially differs from the original confirmed instructions, PathClips will first offer a reasonable correction or revision at no additional editing charge. Provide file names, clear notes, and visual references where possible.
A change in creative direction, service type, output specification, source file, or other requirement after production is new scope and may require a new quote rather than a free revision or refund.
Situations Eligible for Refund Review
- A duplicate or clearly erroneous charge.
- A prepaid order canceled before production starts.
- A paid service that PathClips does not deliver within the confirmed schedule and cannot reasonably complete.
- Delivered work that materially fails to match the confirmed brief and cannot be corrected after a reasonable revision opportunity.
- A payment accepted for a project that PathClips later declines or is unable to perform.
- Another circumstance where applicable law requires a refund.
Situations Generally Not Eligible
- Change of mind after the custom work has been fully performed, approved, downloaded, or used.
- Dissatisfaction caused by instructions that were incomplete, unclear, or changed after production.
- New requirements or services outside the confirmed scope.
- Delay caused by missing files, feedback, approval, access, or information from the client.
- Minor subjective differences where the work follows the confirmed brief and references.
- Bank, card, currency-conversion, or other third-party fees not received by PathClips.
- Requests involving fraud, abuse, prohibited content, or violation of our Terms.
When to Submit a Request
Contact us as soon as a problem is identified and, where practical, within 14 calendar days after payment or delivery. A later request may still be considered where the issue could not reasonably have been identified earlier or applicable law requires review. This request period does not shorten any non-waivable legal right.
How to Request a Cancellation or Refund
- 1Email help@pathclips.com with the subject “Refund Request” or “Cancellation Request.”
- 2Include your full name, business name, invoice or order reference, payment date, and amount.
- 3Identify the affected files and explain the reason for the request.
- 4Attach relevant instructions, screenshots, or examples so we can investigate.
Review and Processing Time
We aim to acknowledge a complete request within two business days and provide a decision or request further information within five business days. Complex cases may take longer, and we will provide an update.
Approved refunds are returned to the original payment method through the payment provider. PathClips does not issue cash refunds for card or online payments. We normally submit an approved refund promptly, but the bank or payment method may take approximately 5–10 business days or longer to post the credit.
Partial Refunds
Where part of a project was correctly completed or substantial production has already occurred, PathClips may offer a partial refund reflecting the undelivered, unusable, or unperformed portion. We will explain the basis of any partial-refund decision.
Payments Made Through 2Checkout
If 2Checkout, a Verifone company, processes the payment or acts as merchant of record, refund and cancellation requests may also be handled under the shopper terms and refund process presented during checkout. PathClips will cooperate with the provider and supply information needed to review the request.
You may also review the 2Checkout Refund Policy. Nothing in this PathClips policy promises a result that the payment provider is not authorized to issue.
Payment Disputes and Chargebacks
Please contact us before initiating a payment dispute so we can investigate duplicate billing, non-delivery, or quality concerns quickly. This request does not prevent you from using rights available through your card issuer or applicable law. Fraudulent or abusive disputes may result in service suspension and submission of relevant order records to the payment provider.
Refund Support
Send refund and cancellation questions to help@pathclips.com or use our contact page.
Business Information
PathClips is a professional image editing brand operated by CPO Experts Ltd..
- Legal entity
- CPO Experts Ltd.
- Trading name
- PathClips
- Business address
- Chirirbandar-5240Dinajpur, Bangladesh
- Customer support
- help@pathclips.com
- Phone
- +880 17-34173799
- Website
- pathclips.com