Revisions & Quality Guarantee
Learn how revisions work and our quality commitment.
If the delivered images do not match the instructions agreed for the project, contact our support team with clear feedback. We will review the original brief and help correct eligible issues.
- Manual quality control
- Completed images are reviewed before they are delivered.
- Instruction-based revisions
- We review corrections against the original project brief.
- Clear support process
- Our team confirms the next steps after reviewing your request.
When a revision request applies
A revision is intended to bring the delivered work in line with the original, confirmed instructions.
An instruction was missed
A requested background, crop, path, shadow, or retouching detail was not completed as agreed.
The edit needs correction
Edges, masks, alignment, or other edited areas do not meet the approved brief.
Output specifications differ
The delivered size, format, or naming does not match the confirmed requirements.
Batch consistency needs attention
Images in the same project do not follow the agreed, consistent treatment.
Changes that may need a new quote
Requests outside the original brief may require additional review, production time, or pricing.
A new editing service
Adding retouching, masking, shadows, or another service that was not originally requested.
New creative direction
Changing the expected style or result after the original work has been completed.
Replacement source files
Submitting different images that require a new round of editing.
Changed output requirements
Requesting new formats, dimensions, or variants beyond the approved scope.
How to request a revision
Clear, file-specific feedback helps us review and resolve the request faster.
- 1
Identify the project and files
Include your order reference and the exact file names that need attention.
- 2
Describe the required correction
Explain what is different from the original instructions and what should change.
- 3
Attach a visual reference
When possible, mark the affected area or include an example of the expected result.
- 4
Send the request to support
Our team will compare the request with the approved brief and confirm the next step.
What happens after your request?
Brief review
Support checks the original instructions, delivered files, and revision notes.
Scope confirmation
We confirm whether the correction is covered or requires a new quote.
Correction and quality check
Eligible changes return to production and are reviewed again before delivery.
Updated delivery timing
You receive an expected completion time based on the requested correction.
Review your files as soon as possible
Send file-specific feedback promptly and keep the original project brief available. This helps us verify the request and respond efficiently.